Yes – All prices displayed include VAT (Value Added Tax) at 20%. Orders placed outside the taxable shipping zones (including the Channel Islands) will not be charged the 20% VAT. Orders to residents of EU member states are subject to VAT at 20%.
EU Residents: Orders to residents of EU member states are subject to VAT at 20% (Excluding Channel Islands)
Outside the EU: (including Channel Islands) Customers outside the EU are not charged the UK’s Value Added Tax (VAT) but are responsible for the payment of any local applicable taxes including import duties which may be charged by your border and duty authority directly to you on delivery. These charges will vary depending on your country of residence/delivery and are usually based upon your invoiced value. We cannot accept responsibility for these charges.
Please be sure to select the correct country in the delivery field – if you are in the Channel Islands, please select “Channel Islands” and not “United Kingdom”.
If you have selected “United Kingdom” instead of “Channel Islands” as the delivery address for your order, our system will have automatically added VAT. This is incorrect. We will usually make a manual check and amend this before processing your order, but please let us know as soon as possible if you have been charged VAT or if we fail to make a correction to your order.
When you confirm your order/payment details via the Protx secure server, we authorize a payment but the system will not debit the money from your card until the day your goods are dispatched. Your card details are not stored by our system, nor are they ever seen by us. Your card information is processed through the Protx Secure Server (A UK based processing company using the most current security technology to keep your payments secure).
Our couriers deliver between 9am and 5pm on Mondays to Fridays only (not bank holidays). You will receive an automated email on despatch of your goods.
For shoes, boots, luggage (or any orders of an insurable value) our couriers will require a signature on delivery. You may provide a delivery address other than that of your home if you are not at home during the day. If you provide a work address, please ensure that the correct office / department / floor details are supplied.
For specific information on your order please log in to your account – The following are guidelines:
- Dubarry Country boots and shoes are usually in stock at point of distribution and will be dispatched within three working days of your order being placed on a 24 hour (1 working day) courier.
- Dubarry Luggage is usually in stock at point of distribution and will be dispatched within three working days of your order being placed on a 24 hour (1 working day) courier.
- Dubarry Coast Items – please allow up to 14 days for delivery of these items.
- Christmas Period Deliveries and Information. Courier and postal services usually require a little extra time for delivery in the busy Christmas period.
If there are Dispatch delays affecting normal service, we post current delivery and delay information on our home page. Individual orders experiencing delays at our end are always informed directly.
Please see the terms and conditions page for more information on order fulfillment.
As long as your item(s) has only been tried on inside and is still in ‘boxed’ condition, you can return it (them) to us within 14 days of receipt for exchange.
Please see our terms and conditions for more information.
For information on the care of your Dubarry shoes or boots, please see the product care pages on this site.
We use a UK based online payment partner, Protx who handle all of our online card transactions in a secure environment using the latest security technology. We will not have access to your card details, and we will not store your card details.